Our Zero Harm Pledge

At UMass Memorial Health – HealthAlliance-Clinton Hospital, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How HealthAlliance-Clinton Hospital is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.

Our Zero Harm Pledge

At UMass Memorial Health – Harrington, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How Harrington Hospital is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do. 

At UMass Memorial Health, we are committed to maintaining the highest levels of patient safety with the goal of attaining zero harm. We work to achieve that every day, with every patient. The staff at all our locations works to ensure you receive the safe, high-quality care you deserve.

Quality and Safety at UMass Memorial

At UMass Memorial, your safety comes first. We prioritize keeping you healthy and safe, delivering the highest quality health care services and caring for your total health.

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Strengthening Care for Our Community

For more than 135 years, Marlborough has been a trusted source of care, healing, and support for families across our region. Effective January 1, 2026, as a campus of UMass Memorial Medical Center, we will continue that legacy with expanded resources, deeper clinical partnerships, and enhanced access to specialty care—while maintaining the warm, community focused environment our patients know and value.