Your Comfort and Safety are Our Top Priorities

UMass Memorial Health has updated our practice to ensure that a trained chaperone is available for every patient who has a sensitive examination, across all our care settings. Our goal is to provide a respectful, safe and supportive environment for every patient.

On January 1, 2026, we are pleased to welcome new caregivers into our organization as Milford Regional Physician Group joins UMass Memorial Medical Group. With this integration, our care extends even further into the communities we serve.

For 33 years, Milford Regional Physician Group has earned the trust of the region by providing high-quality, compassionate care close to home. Patients will continue to see the same trusted providers, care teams, and staff they know—now supported by the expanded resources of UMass Memorial Medical Group.  

Nursing Quality Measures at UMass Memorial

Our nursing staff provides the highest quality of care and safety to our patients. The links below show information on nurse-to-patient ratios for all intensive care units (ICUs) within UMass Memorial. We have made this information available to you in accordance with Massachusetts regulation 958 CMR 8.00.

Nurse-to-Patient Ratios at UMass Memorial Hospitals

Read about our nursing quality measures for each hospital:

How to Get Involved in Your Care

Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.

Meet Your Health Care Team at UMass Memorial

When you are admitted to UMass Memorial, many different health care professionals work with you. Here are some of the team members and caregivers you may meet.

Patient-Centered Care in Central Massachusetts and Beyond: Our Mission

At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.

Types of Quality Measures Used at UMass Memorial

We use several quality measures across UMass Memorial, including:

What Are Quality Measures?

Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:

• Provide insight into our progress
• Help us improve our performance
• Enable us to report data to regulatory and quality rating agencies, our patients and the public

Quality measures also help our patients understand our quality and safety performance in important aspects of inpatient care, including:

High-Quality, Safe Care in Central Massachusetts and Beyond

We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at each of our UMass Memorial facilities.

What Is Zero Harm?

The mission of zero harm is based on four foundational goals: