Visitation

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Patients and their loved ones can use these instructions to place a video call using the Caregility app our UMass Memorial iPads.

Worcester Campuses

• Adult patients are permitted unrestricted visitation with no limit on the number of visitors at the bedside, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.
• Visitors under the age of 18 may be permitted to visit under specific circumstances. Visitors under the age of 18, if permitted, must be accompanied by an adult. Visitors under the age of 14, when the patient is currently in the ICU, requires prior approval from the Nurse Manager.

Marlborough Campus

• Patients and visitors are strongly encouraged to wear masks, particularly if they have symptoms of respiratory illness and when they are visiting an admitted patient with a respiratory illness. At caregiver discretion, patients and visitors may be asked to wear a mask. If they do not comply with masking when asked to do so, they may be asked to leave.
• The Marlborough Campus supports a patient and family-focused environment. We appreciate the need of our patients to have visitors and the need of family and friends to provide support to their loved ones while in the hospital.
• Under limited circumstances, a designated support person may have overnight visitation on some units if it does not interfere with the medical care and treatment of any of our patients.

All ambulatory clinic appointments are permitted unrestricted visitation with no limit on the number of visitors or persons accompanying the patient to an appointment, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.

Exceptions to unrestricted visitation include:

• Patients seen on ACC floors 5 and 6, as well as Radiation Oncology are permitted 1 visitor at a time. Patients seen on ACC floors 5 and 6 and 7, as well as Radiation Oncology, are permitted 1 visitor at a time. Visitors ages 14 and older are welcome to accompany the adult patient to their visits, while children aged 13 years or younger must have adult supervision at all times while in the clinic and/or infusion areas. This adult supervision must be someone other than the adult patient.
• COVID-19 Treatment Center patients may be permitted a visitor if approved for an exception by the clinic.

Adult Patients:

• Adult patients in a room are permitted 2 visitors at the bedside at a time. Visitors are permitted to swap out if clinically supported.
• Adult patients in a hallway are permitted 1 visitor at the bedside at a time. Visitors are permitted to swap out if clinically supported.
• Visitors under the age of 18 may be permitted to visit under specific circumstances, and we encourage visitors to find supervision for children under the age of 12. Any visitors under the age of 18, if permitted, must be accompanied by an adult.

Pediatric Patients:

• Pediatric patients are permitted 2 visitors that are parents, guardians or caregivers only (age 18 years or above) or an adult support person in place of parent or guardian.
• Pediatric patients arriving with a single parent/guardian and minor siblings will never be denied care, but every effort must be made to find alternative arrangements for siblings as soon as possible.

There are no visitor or age restrictions for Comfort Measure Only (CMO) Patients.

Laboring patients:

• The patient presenting for delivery, or concern for delivery, may have one designated support person and a doula stay with the patient throughout labor and delivery.
• One additional visitor can visit at a time.

Antepartum patients:

• The patient may have one designated support person that can stay with the patient throughout the antepartum stay.
• Patients are permitted unrestricted visitation during visitation hours with no limit on the number of visitors at the bedside, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.
• Children under the age of 18 may visit when accompanied by an adult.

Post-partum patients:

• After delivery, one designated support person can stay with the patient throughout the hospitalization.
• Patients are permitted unrestricted visitation during visitation hours with no limit on the number of visitors at the bedside, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.
• Children under the age of 18 may visit when accompanied by an adult. 

• Parents and guardians are welcome 24 hours per day. Siblings under the age of 18 are not allowed to stay overnight.
• Siblings and visitors under the age of 18 must be accompanied by an adult.
• There is no limit on the number of visitors at the bedside.  Please give consideration to the environment and caregiver’s ability to provide safe, high quality care.
• We encourage family and friends to respect the normal sleep/wake cycle of the patient they are visiting, as well as their roommate.
• For your child’s protection, as well as the protection of all the children on the unit, please discourage visitors who are not feeling well.

• Parents/guardians are not considered visitors but are still required to check-in daily and acquire a visitor badge in addition to the wrist band. They are partners in the care of their infant. They are identified through a standardized banding process.
• Visitors are permitted in the NICU and must be accompanied by a parent/guardian.
  • They must be accompanied by a parent/guardian at all times. It is strongly recommended that all visitors are up to date on all vaccinations per AAP guidelines.  Younger siblings who have been discharged from the NICU (i.e., multiples) may return to the NICU to visit their inpatient counterpart at any age.
• During respiratory viral season (effective October 10, 2023), anyone entering the NICU must wear a mask at all times. Children under 2 years of age or anyone that is unable to wear a mask is not allowed in the NICU but can visit in the family waiting room.

Worcester Campuses

Limited inpatient visitors will be allowed.

Marlborough Campus

On our Behavioral Health Unit, visitation appointments can be scheduled with the patient’s care team.

• No visitors or designated support persons will be allowed in the operating room or procedural room during the procedure. The exception to this is in Maternity Center ORs where the designated support person is allowed in the operating suite for delivery.
• A visitor or designated support persons will be escorted in and out of the SACU, PACU or short stay by Medical Center staff.
• A visitor or designated support persons will be permitted to be with the patient before surgery/procedure and when they are awake post-surgery/procedure.
• If there is no one at the waiting room reception desk, visitors or designated support persons are to be directed to call the number posted on the phone at the waiting area desk.
• Only one visitor or designated support persons is allowed at the bedside at a time.

Marlborough Campus

The recommended length of stay per visit in the ICU is 30 minutes and the number of visitors may be restricted.