Patient Instructions for Video Visits
PreCheck-In in MyChart
If you already have a MyChart account, you’ll get email or text reminders to complete your PreCheck-In as your telehealth appointment gets closer.
You can complete your pre-check in on your mobile phone or computer.
Hardware Test
Use the Test hardware button during your PreCheck-In, to make sure your camera, microphone and speaker are all working. This will save you from any possible delays during your telehealth visit.
Joining Your Telehealth Visit
After you finish your PreCheck-In, you can join your telehealth visit as early as 30 minutes before your scheduled appointment. Please try to join about 15 minutes early.
If a pop-up blocker is active in your browser, you’ll see a message asking you to allow the pop-up. Select Launch to join the video visit.
Your Epic video visit will open in your web browser and ask for permission to use your microphone and camera.
After you allow permissions, check that your microphone, camera, and speakers are working. You’ll then be placed in a waiting room until your provider joins the telehealth appointment.
