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UMass Memorial Health | Page

Our Mission and Vision

High-Quality, Safe Care in Central Massachusetts and Beyond We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at...
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UMass Memorial Health | Page

Types of Measures

Types of Quality Measures Used at UMass Memorial We use several quality measures across UMass Memorial, including: Process measures assess whether a specific, evidence-based patient safety activity or step was correctly performed, indicating the reliability of the health care system. Outcome...
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UMass Memorial Health | Page

Patient-Centered Care

Patient-Centered Care in Central Massachusetts and Beyond: Our Mission At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way. We keep your best interests at the...
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UMass Memorial Health | Page

What Patients Can Do

How to Get Involved in Your Care Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team. Speak up if you have questions or concerns. Pay attention to the...
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UMass Memorial Health | Page

Nursing Quality Measures

Nursing Quality Measures at UMass Memorial Our nursing staff provides the highest quality of care and safety to our patients. The links below show information on nurse-to-patient ratios for all intensive care units (ICUs) within UMass Memorial. We have made this information available to you in...
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