UMass Memorial Health has updated our practice to ensure that a trained chaperone is available for every patient who has a sensitive examination, across all our care settings. Our goal is to provide a respectful, safe and supportive environment for every patient.
On January 1, 2026, we are pleased to welcome new caregivers into our organization as Milford Regional Physician Group joins UMass Memorial Medical Group. With this integration, our care extends even further into the communities we serve.
For 33 years, Milford Regional Physician Group has earned the trust of the region by providing high-quality, compassionate care close to home. Patients will continue to see the same trusted providers, care teams, and staff they know—now supported by the expanded resources of UMass Memorial Medical Group.
Milford Regional Physician Group includes 135...
Our nursing staff provides the highest quality of care and safety to our patients. The links below show information on nurse-to-patient ratios for all intensive care units (ICUs) within UMass Memorial. We have made this information available to you in accordance with Massachusetts regulation 958 CMR 8.00.
Read about our nursing quality measures for each hospital:
Our team prioritizes patient safety. As our patient, we want you to play a part in making your care safe, too. Here is how you can be an active, involved and informed member of your health care team.
When you are admitted to UMass Memorial, many different healthcare professionals work with you. Here are some of the team members and caregivers you may meet.
At UMass Memorial, our dedicated Patient Experience team works to strengthen relationships between patients, families and staff in a respectful, compassionate, engaging and innovative way.
We keep your best interests at the center of all our decisions and improvements. Each day, we recommit ourselves to providing the highest quality, evidence-based care for every patient, every time, in every situation. Get to know your health care team.
Learn how our health system is working to achieve our...
We use several quality measures across UMass Memorial, including:
Learn more about quality measures:
Quality measures are essential for tracking and evaluating our performance in quality and patient safety. These measures:
Quality measures also help our patients understand our quality and safety performance in important aspects of inpatient care, including:
Learn more about types of quality measures and compare hospitals and providers.
We prioritize delivering quality care to our patients with zero harm. From the moment you enter our doors until discharge, you receive the highest quality, safest care possible. This core value is held by every caregiver and physician at each of our UMass Memorial facilities.
The mission of zero harm is based on four foundational goals:
At UMass Memorial Health – HealthAlliance-Clinton Hospital, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.
In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do.
Learn how our hospital is working to achieve our goals.
Find data on our performance and see some of the steps that we are taking to ensure safe patient...