Here’s a quick guide to the contact information you need to call or visit any UMass Memorial Health hospital.

Medical Records Requests

Your medical record is the physical property of the UMass Memorial Health clinical entity where you received your care. You have the right to review the record and to obtain a copy.

When you are discharged from any UMass Memorial Health entity, your medical record still must be completed by all providers involved in your care prior to being copied and released to you. This process can take up to 30 days. When needed, information may be released to a physician or medical facility for any follow-up and continued care you receive.

How to Request Your Medical Records

If you...

Our financial counselors are available to talk to if you have questions about your bill or you require financial assistance. 

If you don’t have health insurance, there are several low-cost insurances available. Even if you work or have health insurance already, you and your family may be eligible for low-cost or free health plans, based on your income. 

Information Regarding Providers at UMass Memorial Medical Center

Self Pay Options

An enrollment counselor will contact patients without insurance prior to their appointment to arrange a meeting to screen for Mass Health and free care programs to...

Welcome to UMass Memorial Health!

We are the largest health care system in Central Massachusetts committed to improving the health of people in Central New England through excellence in care, comprehensive health services, and teaching, research and clinical trials through our partnership with UMass Chan Medical School.

Our system of care includes four outstanding hospitals and the region’s trusted academic medical center. No matter where you receive health care services within the UMass Memorial Health system, you have access to the advanced technology, resources and services at our hospitals:

• U...

Community Healthlink serves those in need of mental health and addiction services throughout Central Massachusetts. We provide around-the-clock emergency behavioral and mental health evaluation and services, and we connect people with urgent requests for services within 24 hours and routine requests within ten business days. For more than 40 years, we have provided comprehensive behavioral health services for people of all ages, including:

• Adult and child outpatient mental health treatment
• Primary care for adult outpatient mental health clients
• Round-the-clock emergency mental health and...

We engage with children and adults in our local neighborhoods through our Community Benefits programs, initiatives and services. Driven by our mission to serve, we help people of all ages enjoy healthier lives.

Our Community Benefits programs are designed to address the most pressing issues affecting a specific area. Each hospital assesses the needs of the people in their region and develops tailored public health services that will have a meaningful impact, now and in the future.

We make a difference in our community by forging partnerships, focusing on individual needs and providing...

Our commitment to the communities we serve never wavers. We use knowledge and innovation to create breakthrough medicine. To create jobs. To make life better for those we serve. We are leaders in the training of physicians and those who work in every facet of health care. We make outstanding care accessible for all, regardless of ability to pay. We stand for quality, compassion, dignity, opportunity, fairness — and the relentless pursuit of healing.

UMass Memorial Health is the largest health care system in Central Massachusetts and beyond. We are the clinical partner of the UMass Chan Medical...